Insights seminars: registration open, sponsorship support welcome

hkseminaraptrakpmg_smallRegistration is now open for the three Insights Seminars organised by the Asia Pacific Travel Retail Association (APTRA) in association with respected research agencies. The Insights Seminars, which will take place in September in Seoul, Delhi and Hong Kong, will be complimentary to all APTRA members and also non-member companies but access will be limited to two people per company. The objective of the APTRA Insights Seminars is to present the latest consumer research commissioned by APTRA, as well as other relevant insights undertaken by partner companies. Read More…

DFWC urges retailers to respect inbound allowances

DFWC logoThe Duty Free World Council and its member associations are urging retailers around the world to take heed of inbound allowances for tobacco goods when they sell to passengers who are travelling to destinations with restricted allowances, especially those where the limit has been reduced in recent months.  (Just days after the communiqué was released Macau further reduced its inbound allowance from 100 sticks to 19, in line with Hong Kong’s allowance.)

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Seeking clarity with Indian Customs

fssaiAPTRA has recently prepared a new submission for the Indian customs and excise board to seek clarification and a resolution to the ongoing issues with product clearance. While product clearance is happening relatively smoothly in some airports around the country, there are still some delays and issues with specific customs departments despite a change in the FSSAI (Food Safety & Standards Authority of India) rules earlier this year.

As announced earlier this year, the government change in rules came about following over twelve months of efforts to impress the industry’s position on the decision makers within the FSSAI. Despite this, customs departments in some states are still treating goods in bond bound for the duty free shops as goods bound for the domestic market. It is hoped that with these renewed efforts with India’s Central Board of Excise and Customs, the challenges facing the industry in India will be resolved.

APTRA welcomes 2 new members : Arnotts & Burberry

APTRA is pleased to welcome two new members, another confectionery company, Arnotts Biscuits and fashion house Burberry.

imagesArnott’s, which has just celebrated 150 years old is an Australian based confectionery company. The company started out in 1865, a small bakery opened on in Newcastle, north of Sydney. It supplied bread, pies and biscuits to the local people and to the crews of the many ships that docked at the port to load coal. The company name is now synonymous with Australia’s favourite biscuits.

Arnotts is growing within the global travel retail sector, in particular through the Arnott’s Tim Tam brand. It has a wide range of products and is looking to expand its presence in the industry in the months and years ahead. The brands are already available in a number of big name retailers as well as on several airlines.

Burberry logoBurberry is the UK based luxury fashion house, distributing outerwear, fashion accessories, fragrances, sunglasses, and cosmetics. Burberry is most famous for its trench coat, with its distinctive tartan pattern, which was designed by founder Thomas Burberry. The company has branded stores and franchises around the world and also sells through concessions in third-party stores. Queen Elizabeth II and the Prince of Wales have granted the company Royal Warrants, which have been maintained despite Burberry’s closure of its factory in Wales.

Full contact details of all members can be found in the member directory in the “Members Only” section.

Heinemann Australia & Goodman Classic sign up staff for RRTP

Heinemann Australia Goodman_Classic APTRA’s Responsible Retail Training Programme is gaining momentum as two new companies enrol their staff into the programme. Heinemann Australia, which has recently opened new stores at Sydney Airport, already has a comprehensive training programme in place and aims to ensure compliance with responsible retailing principles among all associates. The company will be subscribing at least 40 staff to the programme initially.

Goodman Classic has been operating for 20 years now as an importer and distributor primarily for fine wines and spirits for the duty free and travel retail market for Malaysia, Thailand, Philippines and Vietnam. It will be putting around 20 brand ambassadors through the training in Malaysia and the Philippines.

For further information please consult the documentation on our website or contact

In the spotlight: new board member Andrew Gardiner

Andrew Gardiner & Shrek_webIn a brief interview APTRA’s most recently elected board member Andrew Gardiner, Executive – Customer at Melbourne Airport, shares his personal experience in the industry. He also talks about his views on the key challenges for the industry in the years ahead.

 APTRA:         Did your education and career choices lead you straight into airport retail operations? Please tell us a little about your career and how you became involved in travel retail.

AG: My career started in domestic retail in South Africa with the largest fashion retailer in the country. I spent 21 years in various positions, with my last position of Chief Operations Executive before joining DFS Galleria in Australia, where I worked for two years holding roles of VP Operations, GM Merchandising and finally Managing Director Australia.

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APTRA welcomes new board member at AGM

141219_Andrew GardnerAPTRA held its 10th anniversary AGM in Singapore during the TFWA Asia Pacific show in Singapore last month. During the meeting, which was chaired by association secretary Andrew Ford, APTRA President Jaya Singh and Treasurer Tony Detter presented the association’s activity and financial report to the members. This year marked the beginning of a new two-year term for the APTRA board. Elections were held resulting in the re-lection of all board members who stood for re-election and the election of Melbourne Airport’s Andrew Gardiner (pictured) which means a second airport authority is now represented on the APTRA board. Read More…

Insights seminars gather momentum

APTRA seminarThe 2015 APTRA Insights seminar tour, which was successfully launched in Singapore during the TFWA Asia Pacific show, is attracting interest from all sides. The first edition saw more than 50 people gather at the early morning breakfast seminar on Wednesday 13th May in Singapore, ahead of the penultimate day of the TFWA exhibition. The presentations by m1nd-set’s Peter Mohn, Anson Bailey of KPMG and AdNear’s Marketing Director Smriti Kataria, were well received by delegates and the interactive Q&A session, moderated by APTRA executive officer Michael Barrett, which ensued was lively and thought provoking, generating a number of questions from delegates.

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Cambodia research now available to members

Cambodia reseachThe latest research on consumer insights from travellers in Cambodian airports is now online in the members’ only section of the APTRA website. The report, produced for APTRA by m1nd-set, surveys 1000 travellers who visited Cambodian airport shops in the past year. It provides details of the visitor profile by customer segment, the most visited categories, spend levels and share of spend per category.

Other findings include the reasons for purchasing, the impact of interaction with the sales staff, preferred promotions and barriers to purchase. Among the report findings, we learn the importance of sense of place and local identity in the shops with 89% of interviewees claiming this is either ‘very important’ or ‘important’. 0% had a negative view of this aspect.


The full report can be accessed with your member login and password from the Members’ Only section of the APTRA website.


APTRA welcomes 3 new members

APTRA is pleased to welcome three new companies, including two confectionery companies, within the association ranks: Al Nassma, Valrhona & Regent Asia Group.

Al NassmaAl Nassma is a manufacturer of camel milk chocolates, based in Dubai, UAE. The company was founded in 2008 and has since developed its retail distribution throughout the Middle East, Europe and in Asia. Its chocolates are made with fresh and pasteurised camel milk, produced by its own Halal-certified production facility. For more information, please consult their website: or contact Sales Director Patrick Dorais.


ValrhonaValrhona was created “by a pastry chef for pastry chefs” in 1922 in Tain L’Hermitage, France. The company has remained a chef-driven company ever since. Valrhona employs 25 corporate chefs and operates four premier baking schools under the name of L’École du Grand Chocolat. For more information, please consult their website: or contact Global Travel Retail Manager Eric Carlier .


Regent Asia Group is a Philippines based retailer, representing a wide range of fashion, accessory and beauty brands. The company has operations at Manila’s Ninoy Aquino International Airport as well as in Duty Free Philippines off-airport Fiesta Mall. Regent Asia Group is a sister company of Jose (Chim) Esteban’s (pictured) Landmark Management Services Ltd. also an APTRA member company.

For more information, please contact their Director, Jose Alfonso Esteban.


Full contact details of all members can be found in the member directory in the “Members Only” section.