ASSOCIATION NEWS

 RRTP endorsed by ACI Asia Pacific 

     
APTRA’s Responsible Retail Training Programme was given a boost earlier this month as fellow trade association ACI Asia Pacific helped promote the programme among its airport members. In an article in its bi-weekly newsletter ACI Regional Director Patti Chau commented… “The programme received positive reaction when it was presented to the board of ACI Asia Pacific in recent weeks.”

ACI Asia Pacific Director Patti Chau commended the initiative and said they would be happy to help promote the programme among the association members.

APTRA President Jaya Singh also comments in the article:  “I urge all those travel retailers who are engaged in liquor sales to contact us and arrange to take part in this training programme… Airports are doing an excellent job in becoming more socially and environmentally responsible and we would encourage them to ensure retail is equally central to their CSR policy.” The full article can be seen here on the ACI Asia Pacific website newsletter page…  

Retailers wishing to find out more about the programme can download the brief presentation on the APTRA website 
at this link. Alcohol suppliers are strongly encouraged to use this presentation to impress upon retailers the need for a blanket adoption of the training across the region. To see the list of companies that have helped produce this programme, please click here.

Retrospective on 2014 member research… and what’s in store for 2015

APTRA has invested heavily into bringing valuable consumer insights to its members in recent years and 2014 was no exception. Members have benefitted from 6 in-depth reports this year on a range of relevant issues, produced exclusively for APTRA members by industry research company m1nd-set. These include a focus on gifting behavior of Asia Pacific travelers, a category specific report on fashion & accessories with  a special focus on the eye-wear sector. This particular report was kindly sponsored by major companies from the eye-wear sector  – De Rigo, Luxottica, Marchon, Marcolin, Maui Jim and Safilo – and was presented both at special workshops and seminars at TFWA Asia Pacific in May and TFWA World Summit in Cannes. Understanding consumers’ attitudes to airport shopping and other aspects of the airport experience in general were the themes dealt with in the latter part of the year with a report on the understanding and impact of security regulations on shopping behavior in September. In October the research looked at the satisfaction with airport services, while in the last report of the year in November the research looked at what consumers expect from airports in the future in terms of commercial as well as non-commercial services.

Next year will see the publication of exclusive member research on the Chinese consumer and their attitudes and behavior while travelling domestically, inter-regionally and internationally with a focus on specific categories, shopper and non-shopper behavior and a break-down of the findings with analysis of behaviour by customer segments. Other reports will be published throughout the year and we will bring you more news on this early next year.

Members can access this and all previous reports in the members’ only section of the APTRA website. For further information on all report findings, please contact Peter Mohn on pmohn@m1nd-set.com.
 

China’s Century Conference 2015 – Registration now open

Online pre-registration for the second TFWA China’s Century Conference (10-12 March in Shanghai, organised by TFWA in partnership with APTRA) opened on 10 December. After the success of the inaugural event in 2013, hailed by some as “the best industry conference ever”, demand is expected to be brisk and anyone with an interest in China’s fast-evolving duty free and travel retail market and its outbound travellers is advised to secure their place early.

The second edition of the China’s Century Conference, at the Jing An Shangri-La Hotel, will welcome CDFG Chairman Peng Hui as a keynote speaker. Peng Hui will discuss the latest retail developments at CDFG as well as his views on the Chinese luxury market and consumer. A number of companies have already signed up as sponsors of the event, including Bally, Furla, Interparfums, JTI, King Power Group Hong Kong, Lacoste, LS Travel Retail and Mondelez. Companies interested in sponsorship packages are invited to contact Marissa Phanivong m.phanivong@tfwa.com / +33 140 740 986.

For more information on the conference, please click here.

APTRA welcomes Treasury Wine Estates


APTRA extends a warm welcome to prestigious Australian wine company Treasury Wine Estates as the latest member of the association. Treasury Wine Estates, which has a history of more than 170 years, boasts a portfolio of over 80 wines.

The company produces and distributes iconic Australian brands including Penfolds, Wolf Blass, Lindemans, Wynns, as well as New Zealand (Matua) and Americans (Beringer). The wines are available at major at airports around the world, as well as on board American cruise ships.

For more information, please contact Alexandre Bussière, Global Travel Retail Customer Marketing Director. For contact details, please log onto the website to access the members’ directory.

Latest Member Research now available : What do travellers want from their airports of the future?

Understanding current behaviour is important to adapt today’s strategy, but as consumers move rapidly with the technological advances and globalization of today, it’s just as important to be aware of what today’s consumers are expecting from tomorrow’s airports. This is the theme of the latest wave of APTRA’s consumer research commissioned from the Swiss based research company m1nd-set. The detailed report, which is compiled based on feedback from over 2200 travellers from around the region, looks at some key questions that the industry is concerned with today. Consumers’ expectations about pre-travel communication about airport shopping, their attitude to multichannel buying with pre-ordering possibilities, pick–up on return and home delivery services are some of the questions covered in the report. Insights into expectations about how airports need to facilitate the passengers’ airport experience with technology for check-in, immigration and flight information as well as a host of other services are also covered in the report.
 
Members can access this and all previous reports in the members’ only section of the APTRA website. For further information on all report findings, please contact Peter Mohn on pmohn@m1nd-set.com.

Christmas comes early for APTRA as 3 new members sign up


APTRA is delighted to welcome three new members in this late stage of the year. Italian fashion house Diesel, Chinese tobacco & liquor distributor China International Duty Free and French organic wine house, Jean-Marc Brocard have all recently joined the association. For the contact details the company representatives, please log onto the website to access the members’ directory.

 


Diesel
Diesel, which is owned by the OTB Group, is an international lifestyle company, producing a wide-ranging collection of jeans, clothing and accessories. Since its creation in 1978, Diesel has experienced extraordinary growth and has evolved from being a leading pioneer in denim into the world of premium casual wear, to provide an alternative to the established luxury market. The brand is available in airport retail across Asia, Europe, Latin America and North Africa. For more information, please contact Michele Turrin, Global Duty Free & Travel Retail Manager


China International Duty Free (CIDF)
CIDF is a Distributor of Chinese Tobacco and Liquor products selling to duty free operators globally. The company’s head office is in Dubai. As well as distribution CIDF also helps to sell and market its principals brands; they conduct training, buy and construct space in store and create and run promotional activities to generate further added value for the retailer. The brands CIDF works with are Ashima, Baisha, Diaoyutai, Furongwang, Yun Yan, Yuxi, on the tobacco side, Maotai, Yang He and Xi Jiang Jiu on the liquor (Baijiu) side. For more information, please contact Ian Clarke, COO.


Jean-Marc Brocard
Internationally distributed and recognized as a top Chablis Estate, Domaine Jean-Marc Brocard is present in more than 55 countries. The domain has a vineyard of more than 150 hectares to provide distinguished Chablis in their own singular style, which has made the Jean-Marc Brocard brand successful for more than 40 years. With 66 ha certified organic, the domain has a deep concern for nature and the environment and is one of the main actors in organic farming in Chablis. Domain Jean-Marc Brocard wines are available onboard Air-France, British-Airways, ANA, Singapore Airlines, and SWISS Air to name a few. For more information, please contact Antoine Laudet, Area Sales Manager.

Jaya_Singh_web

From the President, Jaya Singh… Thank you for your support

On behalf of all the board of APTRA, I would like to extend our sincere thanks to all our members for supporting the association throughout 2014. We could clearly not do the work we do on your behalf without you. Your contributions, not only financial contributions, but also the assistance you provide in the advocacy work we undertake, your involvement in helping produce the Responsible Retail Training Programme, your contributions to the new member database and input in our surveys so we can align our strategy with your expectations; this is all invaluable to the association. As I said in my speech at the TFWA Asia Pacific event in Singapore earlier this year – the association is ultimately the sum total of all individual parts coming together as a greater whole.
 
We look forward to your continued support in 2015, which I mention now because you will be receiving your membership renewal notices in the coming days, if not already. Your timely membership fee payment is important to us so we can carry on the work and plan ahead for the year. Thank you !
Jaya Singh, APTRA President.
INDUSTRY NEWS

Thailand tops destinations for luxury Chinese travellers 

A third of high earning Chinese travellers travelled to Thailand in the past year according to a survey by GfK, making Thailand the preferred destination among Chinese high earners. The survey, as reported by online travel news site Web in Travel, was conducted among an online panel of 300 Chinese consumers with a household income of US$10 000 or above. 
The second most popular destination is Europe at 20% and then the US with 15%. More than 90% of the travellers interviewed had visited a country in Asia over the past year and 80% had travelled internationally between 2 and 4 times in the past 12 months.
For more information, read the full article here.

 Happy new years ahead for Korean duty free

According to South Korean news agency Yonhap newsthe years ahead are looking rosy for retailers in South Korea due mainly to a surge in visitors from China.  The report reveals that the number of Chinese visitors is expected to rise to over 7.7 million in 2015, up by around 30% on this year’s estimate of around 5.9 million. By 2020, the number of Chinese visitors to South Korea is estimated to be over 17 million.

The rise in visitor numbers will inevitably have a positive impact on the country’s duty free retailers as sales are expected to increase by more than 50% in the next 2 years. 

Read the full article here.

Taxation changes creates downtown opportunities in Fiji 

A steering committee in Fiji is pushing for the introduction of downtown duty free shopping to capture more of Fiji’s tourists’ shopping spend, according to the Fiji Sun news service.

Given the recent introduction of a 32% tax on some luxury items, the move would generate significant revenues both from visiting tourists and also returning residents; the proposal includes a provision for returning residents to benefit from a 2 day window during which they can benefit from the tax free shopping opportunity in a bid to encourage them to shop at home rather than abroad. 

Read the full article here. 


Making the most of mobile


Reaching passengers on their mobile phones with targeted advertising can have immediate benefits for duty free retailers and brands intent on reaching consumers while on the move. Understanding who and where travellers are most active is essential to ensure that campaigns are targeted to the most responsive mobile consumers.

According to a report featured in TTG by a geo-location marketing and intelligence company, AdNear, Singapore travellers are the most active among the Asian travellers surveyed with 87% of travellers having a smartphone and 64% using mobile internet. Malaysia came in second, followed by Australia and Hong Kong. The survey was conducted among over a million passengers at 12 airports earlier in 2014. Singapore travellers at Changi Airport also spend the most time on their mobile devices, presenting an interesting medium for brands and retailers to reach consumers while they are at the airport itself. Read the full article here.

As APTRA sets its sights on the second industry association China conference, which takes place in Shanghai in March next year, we bring you some highlights from some of the China-centric stories making the headlines in the press in recent days… 

 

Chinese emerge as world’s biggest overseas buyers of 2013 


According to online news service Want China Times, the Chinese were the world’s leading overseas spenders in 2013, with per capita overseas consumption worth US$1,867, which is three times the amount spent by European or American tourists. They are also the world’s largest group of buyers at duty-free shops. The article quotes research from the Fortune Character Institute, highlighting the fact that in 2013, Chinese consumers purchased 47% of all luxury products sold worldwide at an estimated value of US$102 billion. Read the full article here.

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