TFWA 2013

APTRA Welcomes new board member: Dr. Jennifer Cords

The Asia Pacific Travel Retail Association (APTRA) is pleased to announce that Dr. Jennifer Cords of Imperial Tobacco joins its Board with immediate effect, replacing her colleague Sebastian Clausen who has moved to another position within the company.

Leading a small team at Imperial Tobacco, Cords is responsible for Global Corporate Affairs Travel Retail and Duty Free with a mission to promote the duty free export principle and to be the pathfinder for the global Imperial Tobacco business in matters relating to duty free & travel retail. During her career she has worked in Canada, United States and the Netherlands, and is now based in her home country Germany. Cords also represents Imperial Tobacco on the TFWA Management Committee, in ETRC and in CEETRA (Central Eastern Europe Travel Retail Association).

Jaya Singh, President APTRA, commented: “Jenny’s experience in the corporate affairs and legal fields for a major tobacco company will bring valuable resources to the association in its advocacy work. We are delighted to welcome her to the Board. “She does of course have some big shoes to fill and I would like to take this opportunity to thank Sebastian for the enormous contribution he made to APTRA as a Board member, advisor on matters relating to tobacco sales in duty free and, for the last couple of years, as Secretary to the Board.”

Ryan Antarctica

Run Run Ryan…

APTRA board member Ryan Hill, Managing Director of Asia Travel Retail at Edrington, has completed ‘The Last Desert’ Ultramarathon – a 250km race in Antarctica, run over seven days. Ryan finished the race in 25th position out of a field of 69 competitors. With temperatures as low as -20° C, and frequent storms which can make certain race routes impassable, the conditions and logistics of the race present a number of challenges. Race organisers are often only able to confirm the race route on the morning of competition while competitors are forced to live on a boat, sailing overnight in dangerous waters to different areas of Antarctica.

“It’s a fantastic feeling to complete The Last Desert Challenge,” said Ryan. “With the conditions we faced it was a true test of willpower and stamina but the support I had from back home, the motivation of raising funds for a great cause and the camaraderie with fellow competitors spurred me on and helped me push through the pain.”

Ryan was raising awareness and money for the The Snow Leopard Trust. The Snow Leopard Trust, works with local communities in areas such as Mongolia, China, India and Kyrgyzstan to tackle some of the major issues which threaten one of the most endangered species on the planet. Currently Ryan’s fundraising total sits at just over GBP 14,000 – nearly 60% of his target of GBP 25,000. Reaching the target of GBP 25,000 would provide enough funds to support between 5 and 7 communities taking part in Snow Leopard Enterprises – a scheme run by the Snow Leopard Trust which aims to create sustainable economic opportunities that reduce the motivation behind poaching and retribution killings of snow leopards.

APTRA members still have time to make a donation:
1. For credit card payments, please visit
2. For cheque payments, please make cheques payable to “Snow Leopard Trust (UK) Limited” and mail to: Edrington Singapore, 12 Marina View Asia Square Tower 2, Level 24-01, Singapore 018961
Attn: Run4snowleopard. For sponsorship enquiries or to host a conservation programme with the Snow Leopard Trust, please contact for more information. Visit for more information on the race.

NZ flag

APTRA calls for responsible sales approach to New Zealand bound passengers 

As announced earlier this year, the New Zealand government has proceeded to enforce a reduction in the tobacco allowance for inbound travellers.  The new regulations were implemented as of November 1. Inbound travellers will now have to pay GST and duty on tobacco exceeding the allowance of 50 cigarettes, which has been reduced from 200, or 50 grams of cigars or tobacco. 
The gift concession for tobacco has also been removed, where previously parcels received from overseas containing tobacco were permitted.Arriving passengers will have the opportunity to either pay the additional GST and duty, or declare and discard excess tobacco on arrival. People who don’t face being fined and having their tobacco seized, and potentially even face prosecution.

APTRA President Jaya Singh commented: “We are appealing to all retailers to keep their staff informed of this latest development to avoid passenger dissatisfaction. This is another blow to the legitimate businesses around the world and we will continue to impress upon governments the importance of maintaining duty free allowances and the negative impact on national economies as a result of lower airport revenues. While we understand the health driven motivations behind this legislation, duty free sales of tobacco represent an insignificant percentage of overall tobacco sales – less than 1%. Such legislation, we believe, will have no impact on the consumption of tobacco as smokers will simply continue to purchase locally or on their outbound journey.”
Please note that the approximate duty levels payable on excess quantities of tobacco can be found on this website:

Latest Member Research now available :
What do travellers really want from their airport experience?

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The latest chapter of the 2014 APTRA research programme is now available for members’ in the dedicated area of the website. The report, commissioned from the Swiss based research company m1nd-set looks at the various levels of satisfaction of Asia Pacific consumers with airport services as well as how they rate the importance and relevance of these services. The research looks not only at the shopping and other commercial offerings but also at other convenience services offered by airports such as the lounges, wifi, speed of the transit and children’s facilities, to name a few. The report looks in detail at the opinions of travelers on the importance of the services for business and leisure trips independently. The research provides interesting findings on what travelers really want from their airport experience and can help airport managements assess better the nice-to-have but not vital from the vital services to ensure passengers are in the right mind-set when travelling through.
Members can access all reports in the members’ only section of the APTRA website. Please note that as the website has been upgraded, members who have not yet done so will need to re-register to access the members’ section.
For further information on all report findings, please contact Peter Mohn at

CDFG Chairman to make keynote address at China’s Century Conference 2015

The second edition of the China’s Century Conference, which will take place in Shanghai from 10-12 March 2015 at the Jing An Shangri-La Hotel, will welcome CDFG Chairman Peng Hui as a keynote speaker. Peng Hui will discuss the latest retail developments at CDFG as well as his views on the Chinese luxury market and consumer. Other confirmed speakers include China marketing expert and author Sean Rein, who wrote “The End of Cheap China” and heads up the China Market Research Group. He will share insights on the future of the Chinese economy and the implications for regional and global trade. Social media in China, the potential of Chinese rail retail and the future of luxury in China are other key themes that will be addressed. Shanghai-based lawyer and author Mark Schaub will discuss the Shanghai Free Trade Zone and the implications for business and investment in China.

A number of companies have already signed up as sponsors of the event, including Bally, Furla, Mondelez, Lacoste, Kipling and Oilily. Companies interested in sponsorship packages are invited to contact Marissa Phanivong / +33 140 740 986.
The 2013 inaugural China conference was hailed a great success by many, with over 370 delegates including a significant number of key stakeholders from the industry in China. The event also attracted senior executives from premium and luxury brands, international airports and airlines, as well as airport retailers from around the world. Registration for the event will begin on 10 December via the TFWA website. For more information, visit .

Happy birthday TFWA ! 

APTRA would like to congratulate TFWA on the 30th anniversary of the TFWA World Exhibition & Conference, which the association celebrated last month in Cannes.
APTRA was present in Cannes with both the board and executive team involved in events throughout the week.

TFWA Charity Run 26oct14The association was well represented by both board and staff for the charity fun run on Sunday morning, 26th October wearing the APTRA colours!

Later that morning, the board met for its fourth quarterly meeting to assess past year’s activities and map out the strategy for 2015 and beyond.

APTRA’s research partners m1nd-set presented the exclusive category research, which they undertook for APTRA earlier this year, at the invitation-only Eyewear category event on Tuesday 28th October at The Scene.
APTRA was also present at the AGM and board meeting of the Duty Free World Council of which APTRA is a founding member.
Finally, both members of the executive team, Michael Barrett and Gerri Goh, were busy meeting prospective members throughout the week with the objective of growing awareness of the association’s activities and increasing the membership base.

APTRA welcomes Delhi Duty Free

 APTRA extends a warm welcome to Indian duty free retailer Delhi Duty Free who joined the association in September.  The retailer, owned jointly by AerRianta International and the GMR Group, manages duty free operations at Terminal 3, Indira Gandhi International Airport in New Delhi. Delhi Duty Free is the largest duty free retail business in India, with a total retail space of over 4300 square meters and operating at 14 selling locations in both arrivals & departures.

For more information on Delhi Duty Free, visit the company website: or contact CEO, Duncan Lawley. The contact details of members can be found in the full members’ directory on the APTRA website, accessible with your login and password.


Shops of the future

Online retail will not kill physical shops, but rather liberate them. This is the view expressed by design agency Portland Design’s Managing Director Ibrahim Ibrahim. He gives an insightful perspective on what shops of the future might look like in an interview featured in Global Blue’s in-house magazine “Visitors. From the emergence of the click and collect model to the popularisation and increasing affordability of 3D printers, Ibrahim predicts retail will be boosted by the digital revolution with the new experiences and shopping concepts that will be generated. Cashiers will increasingly become story-telling “hosts”, providing a totally different shopping experience, the aim of which will to maximise and sustain customer loyalty. The article concludes with some sound advice on how to address the challenges ahead that retailers in order to remain relevant to tomorrow’s consumers. 

Intra-regional traffic boosted by changes to visa regulations 

Research undertaken by APTRA on travel behaviour within Asia Pacific has shown that the most popular destinations for Asia Pacific travellers remains intra-regional. This has been boosted in recent years by the growth of the low cost airline sector. Now governments are providing further growth drivers for intra-regional traffic, with the easing of visa regulations. This is the case for Japan for example, where the Japan National Tourism Organization (JNTO) has announced it is maximising new visa regulations, airline routes and the devaluation of the yen to boost traffic from South-east Asia and India.

The establishment of multiple entry visas for inbound tourists from the Philippines and  Vietnam has resulted in significant growth in arrivals (circa 64% and 50% respectively). Indian travellers will be granted similar concessions this year according to the report on TTG as will Indonesians in 2015.

Myanmar makes moves to boost tourism 

The Myanmar government says it is expecting a 67% increase in inbound tourist arrivals next year, thanks to the new e-visa scheme it launched last month. A thousand visitors used the service in the first month since launch, with the majority of visitors arriving from the US, the UK, Japan, Germany, France and Italy, according to travel news website TTG. The tourism minister recently announced that Myanmar expects to receive , 3 million tourists in total this year. The country is planning to increase the number of inbound arrivals to 5 million in 2015. The e-visa scheme is currently available to tourists from 41 countries  but only grants entry to the country at Yangon International Airport, making the method unsuitable for those crossing at land borders.

News from the World Council

Kshitij Goyal (K pronounced Kay) has commenced work at the DFWC office in Paris as assistant to Frank O’Connell.

K recently completed his coursework for Master in Management from ESCP Europe Business School, Paris. He holds a Bachelor of Engineering(Computer Science) degree from Birla Institute of Technology and Science, Pilani – Dubai. K’s fields of interest include market research and international business development and in his spare time he enjoys playing polo on weekends at Polo club de Chantilly, an hour drive from Paris.

Asia Pacific airlines take the lead


  According to a report by IATA, airlines in Asia Pacific carried around one billion passengers in 2013, an increase of over 9%, making it the leading region for air travel. Europe came second and North America third with 825 and 818 million passengers respectively. The leading routes in the region, according to the article on travel trade publication TTG, were Hong Kong-Taipei and Jakarta-Singapore. See the article on the TTG here.

According to an another article in the same publication, a report by OAG Aviation Worldwide reveals that Asia has emerged as the leader in low-cost long-haul aviation. Traditionally a short-haul service when first launched in Europe and North America, Asia’s low cost airlines are adapting the service to flights of up to 8 hours. The report reveals how, although growth of the LCC sector has been slow in China, the market will be a key player in the coming years following new measures introduced by the government which will drive growth in the market. Read the full article here to find out more about the key routes and future players in this fast-growing sector.

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