The Asia Pacific Travel Retail Association (APTRA) is delighted to announce the appointment of Christina Oliver as Executive Director.

Ms. Oliver, who takes up the role on 17th December, will report to the President of APTRA and its Board.  Based in Singapore she will execute the strategic plan agreed by the Board and manage the day-to-day activities of the Association, including research, training, advocacy and communications, assisted by Sharolyn Paul, Administrative Officer.



Note: following two successful seminars in Singapore and Hong Kong, all 2018 member-exclusive research may be found here

The Asia Pacific Travel Retail Association (APTRA) is delighted to announce that registration is now open for the first APTRA KPMG Insights Seminar of the autumn series.

The seminar, which is open to APTRA members, will take place on Tuesday, 27th November from 4pm to 5.30pm at the KPMG office at Causeway Bay, Hong Kong and will be followed by a cocktail reception.


Asia Pacific remains highest-scoring region in duty-free customer satisfaction

DFWC’s latest quarterly KPI monitor for Q3 2018, conducted in partnership with m1nd-set, highlighted the growing importance of the “duty-free differential” as a driver of customer satisfaction. The survey results, based on interviews with over 4000 international travellers across the world, demonstrated a growing demand for a differentiated customer experience in the duty-free channel.

Over the past 12 months, the share of shoppers who said that they purchased goods from duty-free shops because the products were “different than usual” increased from 18% to 22%. Over the same time period, the share of customers who cited “new brands” as a satisfaction driver increased to 28% from 25%.


Important new security regulations in US and Australia

The Duty Free World Council has issued two notices about imminent changes to the security regulations for passengers travelling to the United States from non-US airports and for passengers departing from Australian airports. Both regulations, effective from June 30th, concern new restrictions on carrying powdered substances and powder-like substances in cabin baggage.


Incheon Airport CEO and Duty Free Director talk to APTRA

This month’s CEO interview, in this new series, is with the President and CEO of Incheon Airport, Il-Young CHUNG and Duty Free Management Team Director, Tae Seong Kim.

Read the interview here…


APTRA RRTP in Chinese and on mobile

APTRA’s Responsible Retail Training Programme is now available to members in Chinese Mandarin. The programme, which has been adopted by all major wines & spirits brands and retailers, is a vital service to the industry to ensure all retail staff are aware of the industry’s self regulatory code of conduct and the principles of responsible retailing.

The programme, which is soon to be adopted by the Duty Free World Council so retailers the world over can allow their staff to take the training, is also being made available in responsive design. This means that staff will be able to access all current and future language versions of the training programme via their smartphone.  The responsive design development comes following requests from retailers given that many staff do not have access to computers. Given that most have internet enabled mobile phones, they will be able to take the training course more easily.