A look ahead to 2018 APTRA consumer insights

As announced earlier this year APTRA has renewed its partnership with Swiss research agency m1nd-set for the next two years, to provide members with airport specific research. The research will combine consumer insights and air traffic forecasting for 10 key airports each year from across the Asia Pacific region. The airports surveyed in 2018 are Tokyo Narita, Hong Kong, Singapore, Incheon, Bangkok (BKK), Shanghai Pudong, Kuala Lumpur, Beijing, Guangzhou and New Delhi.

The Consumer Insights will be based on face to face interviews with international passengers conducted airside at departure gates at each of the selected airports. m1nd-set has dedicated airport fieldwork teams thanks to a longstanding partnership with IATA. The Air Traffic data will show the air traffic of each of the airports in the last 12 months, as well as the detailed forecasting (nationalities, destinations etc.) even down to specific terminal level for the next 12 months. The data is combined with m1nd-set’s consumer insights via its Business 1ntelligence Service (B1S) to provide a holistic overview of passenger behaviour and traffic forecasts for each individual airport surveyed.

APTRA members will have access to the most accurate air traffic data available as these forecasts developed in partnership with IATA include global airlines ticket sales data from around 500 airlines, over 20 global distribution systems (GDS) and 80,000 travel agents across the world. The first report will cover Hong Kong International Airport, to be published in February. APTRA Members will then receive up-to-date reports for a new airport each month.

APTRA concludes successful 2017 insights seminar series

IMG_8388Nearly 400 people attended the final three APTRA KPMG Insights Seminars of 2017 and the high value content of the series has encouraged four more companies to sign up as members.

Top of the agenda at the Seoul seminar on 28th November, which was attended by around 25 airport, retailer and brand executives, was an overview of the Korean economy by KPMG.

At the Shanghai event the following day, which attracted a similar number of audience participants, detailed insights on taxation and regulatory issues for cross-border commerce in China were the highlight of the programme.

The core elements of both seminars were KPMG research on connected consumers and how to engage future consumers, presented by Anson Bailey, Head of Consumer Markets, ASPAC, KPMG China, under the title “Innovate or die”, and m1nd-set research into consumer behaviour in duty free & travel retail.

Clara Perez, Travel Retail Director, m1nd-set gave two presentations: the first on the behaviour of Chinese shoppers from Tier 1, 2 and 3 cities, and South Korean, Indian and Japanese shoppers; secondly, on traffic forecasts for these four key markets and projections about where people will be travelling in the next 12 months in Asia Pacific and globally.

In Hong Kong these presentations were couched within the more wide-reaching ‘Holiday Season Update 2017’ event, co-organised by Retail Asia, APTRA and KPMG, on 30th November.

Over 300 decision-makers from the retail sector in Hong Kong gathered to update on the latest trends and industry happenings, to discuss strategies and to build networks.

Several disruptors in retail presented possible channels to enable retailers and brands to connect with shoppers through platforms such as social media, customer relationship management, augmented reality and virtual reality technologies, and opinion leaders such as bloggers and vloggers.

Andrew Ford, President APTRA, commented: “APTRA’s partnership with KPMG on our annual events is, as ever, valuable and effective. The seminars bring new and relevant insights to our members and the diverse mix of companies in attendance open new doors and opportunities for APTRA members. There are significant advances being made in consumer communications for retailers across Asia and we are delighted to be playing an instrumental role in ensuring the duty free and travel retail channel is aware and connected.”

The links to the presentations can be found in the members’ only section at this link… 

APTRA welcomes 4 new members


APTRA is delighted to welcome 4 new members to the Association including one Associate Member. Full contact details can be found in the “members’ only” section of the APTRA website.

Blanc de blancs logo

Japanese retailer Blanc de Blancs runs Duty Free beauty shops at Kansai International Airport, a Hermes Boutique in Kansai International Airport and distributes to Peach Aviation Inflight Business.

For more information, contact Vice Chairman Tatsuo Tsuchihashi


Dyson logo

Dyson Technology Limited is a British technology company headquartered in Wiltshire, in the United Kingdom. It designs and manufactures popular appliances such as the cord-free vacuum cleaners, hand dryers, bladeless fans and hair dryers. The company intends to bring the full range of its best-selling products into the travel retail industry. These include its “supersonic hair dryer”, cord-free handheld vacuum and any new future technologies that are highly suited to the travelling consumer. Dyson products are currently available in Heathrow, Hong Kong and Amsterdam Schiphol Airport.

For more information: Commercial Analyst Johnny Du



La Source Commercial (Changsha) Co., Ltd. has extensive coverage of both the Chinese travel retail market and the domestic market. The company’s network has achieved more than 1,300 point of sales and service across 57 Chinese cities and local airports to date. La Source has over 20 offices with professional operating teams across China, including Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Xiamen, Chengdu, Chongqing, Kunming, Xi’an, Wuhan, Qingdao, Dalian, etc.

For more information: Marketing Manager Lei Gong and Assistant Emily She



Depack Design is a French design agency. Based in Bordeaux for the past thirty years, it has more recently established itself in Hong Kong.


The company specializes in physical and virtual meetings for luxury pl ayers across the travel retail, wine and spirits, beauty and cosmetics, fashion, accessories and tobacco industries. Depack’s core business is designing custom-made exhibition spaces, travel retail stores, pop-up stores and interactive experience. They employ a 360-degree brand approach integrating design, event management and interactive or digital emersion into one cohesive space. Depack has the expertise to design, manufacture, install and dismantle its spaces as well as provide logistics and event support.


For more information: Elin Wisenus, Director


Register now and join us for exceptional research insights in Seoul, Shanghai & Hong Kong

APTRA KPMG Seminar headerThe Asia Pacific Travel Retail Association (APTRA), has forged a partnership with KPMG to bring further in-depth knowledge from consumer research to APTRA members, KPMG clients and the broader duty free and retail industry.

During the seminar, we shall take a look at the disruptive technology in retail, the shopping behaviour and differences between travellers from China, Japan, Korea and India, as well as a focus on Asia Pacific travellers’ current and forecast travel trends, via m1nd-set’s Business 1ntelligence Service (B1S) and their exclusive partnership with IATA on global traffic data.

*** Please note that this year’s Hong Kong edition of the APTRA KPMG Insights Seminar will be part of KPMG’s “holiday season update” of its Retail Asia Conference programme. The full agenda can be viewed here.


Seoul 28 November 2017 15.00 – 18.00
KPMG Office, Level 27, Gangnam Finance Center,
152, Teheran-ro, Gangnam-gu, Seoul, Korea
Click here to register for the Seoul seminar (ishin@gliconsulting.com)

Shanghai 29 November 2017 15.00 – 18.00
KPMG Shanghai Office, 23rd Floor, Tower2, Plaza 66
1266 West Nanjing Road, Jing’an District, Shanghai, China
Click here to register for the Shanghai seminar (l.zhang@glichina.com.cn)

Hong Kong 30 November 2017 14.00 – 18.00 ***
KPMG Office, 23/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong
Click here to register for the Hong Kong seminar (admin@aptra.asia)

Please indicate in your email the names and email addresses of attendees from your company.


We would like to give special thanks to all our sponsors and partners for supporting APTRA and making these seminars possible…


5 new members join APTRA


Five more companies have signed up as members of APTRA in recent weeks, keen to benefit from research reports, advocacy support and fellowship within the regional association.

The new subscribers, which bring the membership total to 126, are

Aer Rianta,ari-international


Kansai AirportsKansai_Airports_Logo

Noble Elegance Holding Ltd / Fine Global F.I.N.E

and Peller Estates Ice Winepeller

Full contact details of the members can be found in the members’ only section on the APTRA website.

APTRA plans next round of insights seminars

APTRA seminar Singapore web

APTRA and KPMG will shortly invite registrations for the next round of research seminars which provide actionable data for the Association’s members. The 2017 APTRA KPMG Insights Seminar series, which is open to members and other interested parties on a space available basis, kicked off in Singapore on 10th May with a breakfast workshop attended by over 60 people.

The next seminars will take place in Seoul and Shanghai during the week of 27 November (precise details to be confirmed), followed by the final seminar of the year in Hong Kong on the afternoon of 30th November at KPMG’s Hysan Place offices. Full details will be published on the APTRA website in the near future.

Delegates attending the forthcoming Insights Seminars will hear summaries of recent research conducted in the Asia Pacific region, most recently APTRA m1nd-set reports on duty free consumer characteristics in China, India, Japan and Korea, and a topical study into ecommerce by KPMG. They will also have an opportunity to network and socialise with fellow participants, including APTRA Board Members.

Edrington Logo_CMYKThe Insights Seminars are sponsored by Bommidala Group, Brown Forman, Changi Airport Group, DFS, Distell, Eastern Duty Free, The Edrington Group, Jonathan Holland & Associ-ates, Moet Hennessy, Regent Asia Group and Treasury Wine Estates.  APTRA would like to give special thanks to all supporting companies, whose sponsorship has made this event possible.

The APTRA KPMG Insights Seminars, and the research reports from which they derive their content, are some of the most valuable services according to members.



For more information please contact APTRA Executive Officer Michael Barrett: michael@aptra.asia | +855 89 772 600.



APTRA publishes latest research on Japanese shoppers


APTRA has published the latest in the 5 part series of reports planned for 2017. After the Indian shoppers, Chinese tier 1 city shoppers and Chinese tier 2 and 3 city shoppers reports earlier this year the latest study reveals insights on travellers from Japan and their behaviour in the airport duty free shops.

The report, produced by APTRA’s research partner m1nd-set, looks in depth at various segments among the Japanese shopper as well as macro-economic insights from m1nd-set’s Business Intelligence Service. The report covers a wide variety of behavioural insights including overall footfall and conversion rates, categories visited and purchased, planned versus impulse purchases, purchase drivers, perceived value for money, paths to purchase and reasons for not shopping, among others.

The report is available to members for download from the members’ section.

The next and final of the year will be released in November and will focus on travellers from South Korea.

APTRA is extremely grateful to the sponsors of the 2017 research reports Interparfums and Remy Cointreau. 


APTRA celebrates the industry’s 70th anniversary



APTRA is encouraging all its members to support the TFWA 70th anniversary of duty free campaign by displaying prominently wherever possible online and onsite the campaign visuals including “70 years of duty free – bringing jobs to local communities”, “… enabling transport improvements”, “…making travel more accessible” and “…offering great brands at great prices”.



India GST impact workshops

India-gst-faqAPTRA has organised two working sessions in recent weeks to enable the Indian retailers to gain a better understanding of the implications which the new GST regulations will have on the duty free business.

APTRA’s legal advisors in India from law firm Luthra & Luthra briefed the retailers and distributers present during the meeting on a number of aspects including the impact of GST changes on the import of goods for sale at the Duty Free shops, the sale to the passengers and the procurement of goods from India for sale in the Duty Free shops, including local bonded goods and goods without bond.

The meetings also focused on the technical aspects the new GST regulations will imply for retailers.

For further information on the impact of GST in India and to receive the information presented and discussed during the meetings, please contact Michael Barrett : michael@aptra.asia.