Category Archives: ASSOCIATION NEWS

APTRA President’s Year-End Message

Dear APTRA members,

2018 has been a productive and optimistic year for APTRA. The travel retail industry maintains to grow at an average of 8.1% year on year, hence we are excited to welcome more new members ranging from Airports, to Retailers and Brands alike.

We have seen success in a number of research projects as well as further development in our responsible retail training program.

2019 brings an exciting new project. APTRA collaborates alongside DFWC to develop an Economic Impact Study for our region. We believe this will truly deliver greater understanding in the value that is derived from our industry, helping all members in various capacities.

I have thoroughly enjoyed working with the board of APTRA in 2018, and I want to take this opportunity to thank them all for their immense contribution during the year. Hume Brophy continues to be a strategic partner in assisting our advocacy mission, and has helped APTRA transition very smoothly during the year of new leadership. Lastly, I would like to welcome our new Executive Director, Christina Oliver, to the Association and wish her all the best in her new role.

APTRA plays a critical role in nurturing and protecting the duty free and travel retail industry in the Asia Pacific region, helping all of our trusted members in preparing for tomorrow, we thank each and every member for being part of our journey.

Happy New Year, & Best Wishes for 2019

Andrew Ford

President – APTRA

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APTRA APPOINTS NEW EXECUTIVE DIRECTOR

The Asia Pacific Travel Retail Association (APTRA) is delighted to announce the appointment of Christina Oliver as Executive Director.

Ms. Oliver, who takes up the role on 17th December, will report to the President of APTRA and its Board.  Based in Singapore she will execute the strategic plan agreed by the Board and manage the day-to-day activities of the Association, including research, training, advocacy and communications, assisted by Sharolyn Paul, Administrative Officer.

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REGISTRATION OPENS FOR APTRA KPMG INSIGHTS SEMINAR IN HONG KONG

Note: following two successful seminars in Singapore and Hong Kong, all 2018 member-exclusive research may be found here

The Asia Pacific Travel Retail Association (APTRA) is delighted to announce that registration is now open for the first APTRA KPMG Insights Seminar of the autumn series.

The seminar, which is open to APTRA members, will take place on Tuesday, 27th November from 4pm to 5.30pm at the KPMG office at Causeway Bay, Hong Kong and will be followed by a cocktail reception.

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Asia Pacific remains highest-scoring region in duty-free customer satisfaction

DFWC’s latest quarterly KPI monitor for Q3 2018, conducted in partnership with m1nd-set, highlighted the growing importance of the “duty-free differential” as a driver of customer satisfaction. The survey results, based on interviews with over 4000 international travellers across the world, demonstrated a growing demand for a differentiated customer experience in the duty-free channel.

Over the past 12 months, the share of shoppers who said that they purchased goods from duty-free shops because the products were “different than usual” increased from 18% to 22%. Over the same time period, the share of customers who cited “new brands” as a satisfaction driver increased to 28% from 25%.

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Important new security regulations in US and Australia

The Duty Free World Council has issued two notices about imminent changes to the security regulations for passengers travelling to the United States from non-US airports and for passengers departing from Australian airports. Both regulations, effective from June 30th, concern new restrictions on carrying powdered substances and powder-like substances in cabin baggage.

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