Print Friendly

Responsible Retail Training

APTRA RRTP sample 1APTRA’s Responsible Retail Training Programme (RRTP)  is based on the ethics and principles outlined in the DFWC Global Code of Conduct.

An online training service developed specifically for the duty free industry by experts in online training and awareness building programmes, the RRTP was launched for APTRA member retailers and alcohol suppliers to ensure their staff across the region are informed and educated about responsible retail practices and are trained and certified as responsible retailers.

To understand more about the programme and how it works, please watch this brief video…

Currently around 800 staff have been trained on the ethics and principles of responsible retailing through the APTRA programme from the following companies.

Changi Airport, Colombo Management Hong Kong, Delhi Duty Free, DFS,  Dufry, Edrington, Goodman Classic, Heinemann Asia Pacific, Hong Kong International Aiport, Hyderabad Duty Free, Ian MacLeod, Malaysia Airports, Dufry, Pernod Ricard and Brown Forman.

Airports around the region are encouraged to ensure their retailer’s shop floor staff and brand ambassadors take the training.

Please note that the above video is also available in Chinese, Korean and Japanese. Please see below…

For more information please contact Michael Barrett ( / +855 89 772 600.

Chinese Mandarin version
Korean version
Japanese version



Leave a Reply