Incheon Airport CEO and Duty Free Director talk to APTRA

This month’s CEO interview, in this new series, is with the President and CEO of Incheon Airport, Il-Young CHUNG and Duty Free Management Team Director, Tae Seong Kim.

Read the interview here…


APTRA RRTP in Chinese and on mobile

APTRA’s Responsible Retail Training Programme is now available to members in Chinese Mandarin. The programme, which has been adopted by all major wines & spirits brands and retailers, is a vital service to the industry to ensure all retail staff are aware of the industry’s self regulatory code of conduct and the principles of responsible retailing.

The programme, which is soon to be adopted by the Duty Free World Council so retailers the world over can allow their staff to take the training, is also being made available in responsive design. This means that staff will be able to access all current and future language versions of the training programme via their smartphone.  The responsive design development comes following requests from retailers given that many staff do not have access to computers. Given that most have internet enabled mobile phones, they will be able to take the training course more easily.

Retail Research Round-up June

This month’s research round-up features reports on how, given the changing behaviour of consumers, the store has to “do more” to engage shoppers and live up to the expectations of modern tech-savvy consumers who want more out of their shopping experience, from RetailNext and Retail Week.