CIR publishes shopper summary report on Russian travellers

APTRA Russian Shopper Nov 2017_Page_1Associate Member CIR has published its latest report on the Russian traveller with a special infographic summary exclusively for APTRA members.

With over 1 in 5 Russian departures destined for the Asia Pacific and outbound Russian passenger traffic showing significant growth following continued economic recovery, CIR says the Asian region should be considered a key focus area for this renewed opportunity.

The report can be downloaded in the members’ section of the APTRA website on the Associate Member research page.

A look ahead to 2018 APTRA consumer insights

As announced earlier this year APTRA has renewed its partnership with Swiss research agency m1nd-set for the next two years, to provide members with airport specific research. The research will combine consumer insights and air traffic forecasting for 10 key airports each year from across the Asia Pacific region. The airports surveyed in 2018 are Tokyo Narita, Hong Kong, Singapore, Incheon, Bangkok (BKK), Shanghai Pudong, Kuala Lumpur, Beijing, Guangzhou and New Delhi.

The Consumer Insights will be based on face to face interviews with international passengers conducted airside at departure gates at each of the selected airports. m1nd-set has dedicated airport fieldwork teams thanks to a longstanding partnership with IATA. The Air Traffic data will show the air traffic of each of the airports in the last 12 months, as well as the detailed forecasting (nationalities, destinations etc.) even down to specific terminal level for the next 12 months. The data is combined with m1nd-set’s consumer insights via its Business 1ntelligence Service (B1S) to provide a holistic overview of passenger behaviour and traffic forecasts for each individual airport surveyed.

APTRA members will have access to the most accurate air traffic data available as these forecasts developed in partnership with IATA include global airlines ticket sales data from around 500 airlines, over 20 global distribution systems (GDS) and 80,000 travel agents across the world. The first report will cover Hong Kong International Airport, to be published in February. APTRA Members will then receive up-to-date reports for a new airport each month.

APTRA concludes successful 2017 insights seminar series

IMG_8388Nearly 400 people attended the final three APTRA KPMG Insights Seminars of 2017 and the high value content of the series has encouraged four more companies to sign up as members.

Top of the agenda at the Seoul seminar on 28th November, which was attended by around 25 airport, retailer and brand executives, was an overview of the Korean economy by KPMG.

At the Shanghai event the following day, which attracted a similar number of audience participants, detailed insights on taxation and regulatory issues for cross-border commerce in China were the highlight of the programme.

The core elements of both seminars were KPMG research on connected consumers and how to engage future consumers, presented by Anson Bailey, Head of Consumer Markets, ASPAC, KPMG China, under the title “Innovate or die”, and m1nd-set research into consumer behaviour in duty free & travel retail.

Clara Perez, Travel Retail Director, m1nd-set gave two presentations: the first on the behaviour of Chinese shoppers from Tier 1, 2 and 3 cities, and South Korean, Indian and Japanese shoppers; secondly, on traffic forecasts for these four key markets and projections about where people will be travelling in the next 12 months in Asia Pacific and globally.

In Hong Kong these presentations were couched within the more wide-reaching ‘Holiday Season Update 2017’ event, co-organised by Retail Asia, APTRA and KPMG, on 30th November.

Over 300 decision-makers from the retail sector in Hong Kong gathered to update on the latest trends and industry happenings, to discuss strategies and to build networks.

Several disruptors in retail presented possible channels to enable retailers and brands to connect with shoppers through platforms such as social media, customer relationship management, augmented reality and virtual reality technologies, and opinion leaders such as bloggers and vloggers.

Andrew Ford, President APTRA, commented: “APTRA’s partnership with KPMG on our annual events is, as ever, valuable and effective. The seminars bring new and relevant insights to our members and the diverse mix of companies in attendance open new doors and opportunities for APTRA members. There are significant advances being made in consumer communications for retailers across Asia and we are delighted to be playing an instrumental role in ensuring the duty free and travel retail channel is aware and connected.”

The links to the presentations can be found in the members’ only section at this link… 

APTRA welcomes 4 new members


APTRA is delighted to welcome 4 new members to the Association including one Associate Member. Full contact details can be found in the “members’ only” section of the APTRA website.

Blanc de blancs logo

Japanese retailer Blanc de Blancs runs Duty Free beauty shops at Kansai International Airport, a Hermes Boutique in Kansai International Airport and distributes to Peach Aviation Inflight Business.

For more information, contact Vice Chairman Tatsuo Tsuchihashi

Dyson logo

Dyson Technology Limited is a British technology company headquartered in Wiltshire, in the United Kingdom. It designs and manufactures popular appliances such as the cord-free vacuum cleaners, hand dryers, bladeless fans and hair dryers. The company intends to bring the full range of its best-selling products into the travel retail industry. These include its “supersonic hair dryer”, cord-free handheld vacuum and any new future technologies that are highly suited to the travelling consumer. Dyson products are currently available in Heathrow, Hong Kong and Amsterdam Schiphol Airport.

For more information: Commercial Analyst Johnny Du


La Source Commercial (Changsha) Co., Ltd. has extensive coverage of both the Chinese travel retail market and the domestic market. The company’s network has achieved more than 1,300 point of sales and service across 57 Chinese cities and local airports to date. La Source has over 20 offices with professional operating teams across China, including Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Xiamen, Chengdu, Chongqing, Kunming, Xi’an, Wuhan, Qingdao, Dalian, etc.

For more information: Marketing Manager Lei Gong and Assistant Emily She


Depack Design is a French design agency. Based in Bordeaux for the past thirty years, it has more recently established itself in Hong Kong.


The company specializes in physical and virtual meetings for luxury pl ayers across the travel retail, wine and spirits, beauty and cosmetics, fashion, accessories and tobacco industries. Depack’s core business is designing custom-made exhibition spaces, travel retail stores, pop-up stores and interactive experience. They employ a 360-degree brand approach integrating design, event management and interactive or digital emersion into one cohesive space. Depack has the expertise to design, manufacture, install and dismantle its spaces as well as provide logistics and event support.


For more information: Elin Wisenus, Director